We offer support for eligible refund requests submitted within 30 days of delivery.
If you need help with an order, please contact us through our Contact Us page or by email at [email protected].
Eligible Refund Cases
Refund support is available for the following cases:
- You received the wrong item, wrong size, or wrong material.
- Your item arrived damaged, defective, or with a clear print issue.
- Your package was marked delivered but was not received after you checked with the carrier and delivery location.
Information We May Request
To review a refund request, we may ask for:
- Your order number
- Photos of the item received
- Photos of the package or shipping label
- Photos showing the issue clearly
- Measurement photos for size-related claims, if applicable
Order Cancellation
Orders may be canceled within 4 hours of purchase. After that time, production or fulfillment may already be in progress and cancellation may no longer be available.
Refund Timing
Once a request is reviewed and approved, refunds are issued back to the original payment method. Processing times may vary depending on your payment provider.
Claim Window
Refund-related claims must be submitted within 30 days of delivery. For eligible orders shipped outside the United States, we support defective or unwanted order claims within 60 days of delivery.
Contact
If you have questions about a refund request, please contact us at [email protected].